FAQ

What comes in the box?

The candles come in gift boxes (not wrapped). They also include unicorn matches! The wax melts don’t come in gift boxes or with matches. If you'd like us to leave a special note, please write it in the "Message to seller" and we'll write it inside. 

How do I burn the candle?

We suggest burning the 9oz jars for 3-4 hours each time for maximum scent release and even wax levels. The last one we timed using this method burned for 84 hours! The 4oz jars should be burned for 1-2 hours each time. Always trim the wick to 1/4 inch each time before lighting. 

What’s a wax melt?

A wax melt comes in 6 little cubes to break apart with more than 2.4oz total of great smelling wax. They can be melted in a tea light melter or electric wax warmer. There’s no wick involved!

Are they vegan?

Yes! Our products are never tested on animals and contain NO animal products in the wax, fragrance, or wick.

Can I sell your products in my retail shop/online store/salon? 

YES! We love to wholesale our candles. Please check out our wholesale site - you'll need to have a retail license.

Can I carry the candles/waxmelts on an airplane?

You can carry our products on an airplane! But please note that TSA will probably stop your bag and want to look inside the candle. Gel candles (which ours are NOT!), are not allowed on an airplane, so they are checking to make sure it’s a solid wax candle. They might swab it too - but we’ve literally carried 48 candles on an airplane with no problem (other than our arms were gonna fall off from all that weight!).

If you want to avoid TSA, you can check them in your luggage if it’s not too hot outside. Be sure to wrap it, as the jar is glass!

You’re also allowed to carry ONE matchbook onto a plane :)

What if the scent isn't strong?

We've tested them all to be great smells for your home! There's a lot of factors that go into how a candle will burn in your house: other smells lingering in your home, how big the room is, air flow, ceiling height, and even the humidity outside! Plus every person's nose smells scents a little different. If you leave the room and walk back into it 30 seconds later, you should smell some great smells! (but never leave lit candles unattended ;) ) 

That being said, a funky candle does happen sometimes. Please email us at Lauren@theburlapbag.com if you're not fully satisfied and we'll fix the problem!

Something broke in shipment/I got the wrong candle/help?

Please email us at Lauren@theburlapbag.com and we'll fix the problem!

Do you ship internationally?

We do! It's usually pretty expensive since our candles are so heavy. Email us for an exact quote!

I wanna come smell them…

You can purchase all our products at our Austin retail shop, Gloria Collective at 3016 Guadalupe St, suite a101.